JAMB Phone Number & Email Update 2026: What You Need
JAMB has introduced a one-time secure update policy allowing candidates to change their registered phone numbers and email addresses through designated centres. Learn the requirements, verification process, and important details you need to know before visiting a JAMB office.
If you’ve lost access to your registered phone number or email address with JAMB phone number email update is now possible. The Joint Admissions and Matriculation Board (JAMB) has introduced a secure, one-time update procedure to help candidates regain control of their accounts. This policy change, announced in September 2026, offers relief to students who are locked out of their registration details—but there are important rules you need to know.
What Is the JAMB Phone Number and Email Update Policy?
JAMB’s new policy allows eligible candidates to change their registered GSM numbers and/or email addresses through a controlled, secure process. According to Channels Television’s report on the announcement, this service specifically targets candidates who have lost access to their original SIM cards or email accounts.
The update service commenced in September 2026 and is available exclusively at designated JAMB CBT centres (PTC/PRC) and selected state offices. However, this is a one-time-only service—you cannot update your details more than once, so accuracy is crucial.
Who Is Eligible for This Update?
You qualify for the phone number and email update if you have:
- Lost access to your registered SIM card
- Lost access to your registered email account
- Changed your phone number or email since registration
- A genuine case requiring account recovery
JAMB emphasises that the service is designed for authentic cases only. The board stated: “Lost access to your registered SIM or email? JAMB has reviewed its policy to allow candidates with genuine cases to update their GSM number and/or email address through a secure and controlled process.”
What’s Required for Verification?
The update process involves strict identity and biometric verification. You will need to:
- Visit a designated JAMB CBT centre or state office
- Provide valid identification (National ID, Driver’s Licence, or International Passport)
- Complete biometric verification
- Provide an affidavit or declaration form (in genuine cases)
- Submit your new phone number and/or email for verification
Furthermore, JAMB advises all candidates to protect their personal information and avoid unauthorised channels. “Do not patronise unauthorised persons or channels,” the board warned, stressing the importance of using only official JAMB offices for any updates.
Important Tips for JAMB Candidates
To avoid needing this update service in the first place:
- Keep your SIM card active: Don’t discard your registered phone number
- Monitor your email: Check your registered email regularly for JAMB communications
- Update credentials early: If you change your number, visit a JAMB centre immediately
- Use official channels only: All JAMB transactions should happen at official centres
- Protect your details: Never share your registration number, phone, or email with unauthorised persons
In addition, if you’re preparing for JAMB 2027 UTME registration, ensure your contact details are correct from the start to avoid future complications.
JAMB 2027 Registration Dates to Remember
For candidates planning to register for JAMB 2027, mark these dates:
- Registration opens: January 31, 2026
- Registration closes: March 2026
- UTME examination: February 10, 2027 (tentative)
Therefore, it’s wise to update your contact information now if needed, rather than waiting until registration season when JAMB centres are busy. Learn more about JAMB 2027 UTME requirements and subject combinations to prepare early.
What About Your JAMB Scores and Results?
Updating your phone number or email will not affect your JAMB scores, exam results, or admission status. The update is purely a contact information change to help you receive important notifications and access your portal.
Frequently Asked Questions About JAMB Contact Updates
Can I update my JAMB phone number and email more than once?
No. JAMB explicitly states this is a one-time-only service. Once you update your contact details, you cannot change them again through this process. This is why accuracy and careful verification are essential before submitting your new information.
Where can I go to update my JAMB contact information?
You can update your details exclusively at designated JAMB CBT centres (PTC/PRC) and selected state offices where the service is available. Visit the official JAMB portal to locate the nearest centre to you. Avoid unofficial agents or online platforms claiming to offer this service.
What happens if I don’t update my lost phone number or email?
If you cannot access your registered contact details, you may miss critical JAMB notifications, admission updates, and exam information. Additionally, you may face challenges accessing your JAMB portal or receiving your results. It’s strongly advised to update your information if you’ve lost access.
Final Word: Protect Your JAMB Account
The introduction of this phone number and email update policy is a positive step by JAMB to support candidates in genuine difficulty. However, prevention is always better than cure. Guard your SIM card, monitor your email inbox, and report any suspicious activity on your JAMB account immediately.
Ready to take action? If you’ve lost access to your registered contact details, visit the official JAMB portal to find the nearest update centre. Don’t delay—especially if you’re planning to register for JAMB 2027. Have questions or updates to share? Drop a comment below or share this guide with fellow candidates who might need it!
