The passages below has gaps numbered 11 to 20. Immediately following each gap four options are. Choose the most appropriate option for each gap. A prepared speech is not easy to deliver, especially if it is not written by the presenter ……11…… < A quantum B document C free D manuscript > delivery is one in which the speech has been written out word for word and is read to …..12 ….. < A an audience B a congregation C a conference D a gathering > this kind of delivery is usually reserved for a very …..13 ….. < A genuine B impromptu C guaranteed D formal > occasions when exact wording is ….14 …. < A reportive B conclusive C speculative D critical > such as the state of the union address or speeches before the united nations general ….15 …… the primary advantage is that speech may be highly ……16 …..< A Advanced B analogous C anticipatory D profuse > infection requires the speaker to be very familiar with the text if not the words will come out in a choppy expressionless way. Such poor delivery could destroy any …18….. effects created by the carefully chosen …..19 …. < A dialect B rhetoric C interactive D language > lack of familiarity with the …20…. < A Text B context C exchange D note > could also prevent the speaker from maintaining eye contact with the people being addressed Adapted from Philips GM et al (1995), speaking in public and private Indianapolis bobbs –Merrill.